Not 100% satisfied? No worries! Returns are easy within 18 days.
Step-by-Step Return Process:
Initiate Return: Email us at info@olyvogue.com with your return request.
Receive Instructions: If approved, you'll get a return shipping label and directions.
Send Your Item: Post it to us using a trackable shipping method.
Return Address: 4th Floor, Building 9, Taidi Beishang Xincheng, No. 229 Huazhong Road, Gongshu District, Hangzhou 310022, China
Contact: +86 189 1838 0866, info@olyvogue.com
After Your Return:
We process refunds within 2 days of receiving your package.
Refund timing varies by bank (2-7 working days).
Conditions for Returns:
Items must be unused, in original packaging, within 18 days of delivery.
No returns on worn, damaged, washed, or altered items.
Custom items and production orders are returnable only if defective.
Additional Notes:
Track your return package; we're not responsible for lost/stolen items in transit.
Proof of postage and delivery is required for refunds.
Buyer pays return shipping.
Special Cases:
Cancellation: Full refund within 3 hours of purchase (minus 4.5% payment fee). After 3 hours, a 30% cancellation fee applies.
Missing/Damaged Goods: Report within 7 days for a partial refund.
Lost Package: Full refund (including shipping) if not received.
Extended Shipping: Full refund if express shipping exceeds 30 working days or standard shipping exceeds 60 working days.