Shipping costs are calculated based on the weight of the products, which is indicated in each product description. You will receive your order normally in 5-18 business days from the date that it is placed.

1. Processing Time

It normally takes 2-5 work days for us to process your order. Please note that this does not include holidays.

2.Transit Time

 

*Transit times are estimates and commence from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.

*Please email to info@olyvogue.com within 1 month of shipment if the package does not arrive in time, our representative will get back to you within 24 hours.

 3. Shipping Cost

* When you place an order and see the shipping cost at checkout page or see bleow table.

4. Order Preparation and Logistics Recommendations

Shipping carriers calculate charges based on the volume or weight of products. If your order includes items with large volume such as bags, hair bands, cups, etc., we recommend placing separate orders. For large-volume products, consider using sea freight and ordering in advance, while for small-volume items like accessories, expedited shipping like DHL can be used for quicker replenishment. This practice can be cost-effective and beneficial for your business. Additionally, for larger orders or orders with a wide variety of items, an additional 2-3 days of preparation time is required to ensure thorough and accurate fulfillment, helping to minimize the chances of stock-outs or missed items, and ensuring a smooth transaction.

5. Order Tracking

a. When the goods are sent out, you will receive an email with the tracking number, and you can directly check it by clicking on the tracking number.

b. You can also track your order here https://lyyouanatomy.com/apps/17TRACK with your tracking number.

c. You can also ask our customer service to help you check the order status through the email info@olyvogue.com.

6. From Which Warehouse?

Our warehouse is located in Hangzhou, China

A shipping information email will be sent to your email once the order has shipped. The email will tell you of the shipping carrier, tracking number and the time the package was shipped out.

Please notice national weekends and holidays may delay these procedures.

7. Shipping Regions

We currently ship to the United States, Mexico, Canada, Australia, Colombia, Costa Rica, Honduras, Peru, Guatemala, Spain, United Kingdom, and Chile.

8. Import Duty And Tax

All our product prices currently include tariff . You don't need to pay the customs tax.

9. About pre-sale products

a. We typically ship in-stock and pre-sale products together. If customers wish to receive part of their order earlier, they should contact customer service to arrange for separate shipments.
b. The first shipment will be made according to the shipping method chosen by the customer. For split shipments, the second delivery will default to standard air freight.
c. Any additional shipping costs incurred due to split shipments will be borne by us.

10. Address Changes And Order Cancellations

Before shipping

Your order will be fully refunded if it’s canceled with 3 hours of purchase. Please contact us if you decide to cancel the order. For orders canceled after 3 hours, 30% of the cancellation will be charged since the goods preparation starts.

Change of Address: Please contact us to modify the address for free.

After shipping 

We do not support cancellation of orders after shipping. Customers can return the goods when they receive them, and the return shipping costs will be borne by the customer. After we have received the returned goods and check them, we will refund the amount of the ordered product. For details, see Return & Refund Policy.

Change of Address: Normally, we will not be able to change the address after shipment. However, we can try to contact the shipping carrier to change it for you, but we cannot promise you that the change will be successful. If the address can be changed, the shipping carrier will incur additional costs, which will be borne by the customer.

11. What Is Backorder?

Backorder is any item that is temporarily out of stock. Products can usually be shipped within 2-5 days. However, if we are unable to ship your order within this time, we will email you of any delays and make our best estimate of when the item will be ready to ship.

12. Where Is Ship From?

487 JIANGHUI RD BLDG-3 410, Hangzhou, Zhejiang, China

*Dut to the significant impacts of COVID-19 on the global aviation industry, the logistics and transportation time may be delayed. Thank you for your understanding.