About order
Q: What is the minimum order quantity?
A: The minimum order quantity for most products is 1 piece, and the minimum order quantity for a few products is 2 pieces or more.
Q: When will my order arrive?
A: We need 2-5 days to prepare your order after you place the order, you can choose standard shipping or expedited shipping, Delivery Time = Processing Time + Transit Time. The lead time for standard shipping is 8-15 business days, and the lead time for expedited shipping is 3-5 business days.
Q: How can I cancel my order?
A: You can contact us to cancel the order within 3 hours after you place your order.
Q: How can I change my address?
A: You can contact us to change your address within 24 hours after you place your order.
About payments
Q: What payment methods do you offer?
A: We support PayPal, Credit card.
Q: Is it safe to buy?
A: Our website payment supports PayPal, Credit card, Apple pay,
for details, please visit: https://olyvogue.com/pages/payment
About delivery
Q: How long will it take for delivery?
A: All orders are typically processed within 2-5 business days. If you choose Express shipping, the shipping time will be 3-5 business days, Standard will be 8-15 business days.
Q: I don’t get any information about my package.
A: The tracking information need some time to update. Also, you can ask our customer service for help.
Q: Which countries are supported for delivery?
A: We currently ship to the United States, Mexico, Canada, Australia, Colombia, Costa Rica, Honduras, Peru, Guatemala, Spain, United Kingdom, and Chile.
About return
Q: How long does it take for me to get a refund?
A: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded within 5 days via the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Q: Where is the return address?
A: Please return the package to this address: 487 JIANGHUI RD BLDG-3 410, Hangzhou, Zhejiang, China